The role

This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing.

SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods , and new solutions from the latest learning trends.

What you’ll do:

• Create multiple methods of learning for SoFi  employees. Deliverables may include but not limited to,e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development, 
• Consult with subject matter experts, and stakeholders to create content and design materials from scratch
• Analyze complex technical content and write engaging and accurate scripts within set deadlines
• Awareness of latest learning trends, theories, frameworks, and evaluations protocols that align with the needs of adult learners. 
• Develop and write learning assessments for varying training delivery
• Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each. 
• Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines. 
• Manage multiple projects simultaneously using the JIRA system
• Produce concise, clear and interactive instructional materials for web-based and instructor-led training
• Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications.
• Efficiently manage time and workload in a fast-paced environment
• Collaborate with internal teams of project managers, designers, and programmers
• Promote a positive corporate culture by exhibiting a strong level of professionalism

What you’ll need:

• Bachelor’s degree in Instructional Design, Education, Technical Writing, Library Sciences, English, Interactive Media or Marketing Communications or similar discipline.
• Master’s degree is desirable.
• Excellent business writing and communications skills
• At least 2-3 years’ experience in Instructional Design
• Experience in designing training materials using the ADDIE and Kirkpatrick models.
• Experience in creating training materials for financial institutions preferred. 
• Experience designing curriculum for Fraud Operations in a banking environment preferred. 
• Understanding of Learning Theories and Instructional Design Models
• Experience with Microsoft Suite  and Google Suite
• Proficiency with Articulate Storyline and the Articulate 360 tools
• Experience with Learning Management Systems preferred
• Experience in AI Tools preferred
• Experience developing materials for classroom (ILT), virtual, and self-paced modules (CBT).