OPERATIONS TEAM

Be at the center
of our members’
financial lives.

Our operations team delivers a world-class experience to our members. We offer the excitement of a startup with the stability of seasoned management—making it a great place to start and grow your career.

When you love your job, it’s no longer work.

We’re a diverse team of member service representatives, quality and assurance experts, loan reviewers, and member experience consultants—working together to support our over two million members. Our dynamic teams work as a true family to help each other succeed, and we’re committed to creating opportunities to learn and grow.

“In Operations, we make every interaction count because we realize that we’re dealing with something very important to our members. We all rally around the purpose of helping members get their money right.”

Trish Cox
SVP, OPERATIONS TRANSFORMATION AND STRATEGY
AND HEAD OF GALILEO OPERATIONS

Don’t just work.
Grow.

We’re committed to building a culture where employees can do the best work of their lives. In operations, that means developing a variety of pathways for our employees to learn. Whether it’s becoming a people manager or diversifying knowledge of our products, our mission is to create clear pathways for everyone to thrive.

Hear from our team.

“One of the biggest reasons I love SoFi is the diverse culture we have with our people and the ability to work as a family. When SoFi says, ‘We take care of our people and help them grow,’ it's true—and I'm living proof of it!”

Isaias S.

Associate Manager, Operations Communications
Jacksonville, FL

“I love the amount of support I continue to receive from my teammates and the leaders at SoFi. They have supported my learning and development so much, which has provided me with personal and professional growth.”

Suban A.

Learning Specialist II
Claymont, DE

“SoFi is gritty and accountable, runs after problems, and lives by the rest of their values. The opportunities, struggles, and growth I've experienced have been great to experience with a company that’s done the same!”

Adriana T.

Credit Analyst
Healdsburg, CA

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