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There are several reasons why your credit card might get declined when trying to make a purchase. For instance, it could happen due to insufficient funds or because you’ve maxed out your card. Ultimately, the reason why your card is being declined depends on the particulars of your situation.

Awkward? Frustrating? Embarrassing? You bet. And in some instances, having your card get declined — especially when you have money — can be worrisome and costly. Let’s take a look at seven common reasons why your credit card may get declined and what you can do if it happens to you.

What Does It Mean for Your Credit Card to Be Declined?

When a credit card is declined, something went awry, and your transaction wasn’t processed. In turn, you won’t be able to make a purchase with that card. That’s because the credit card issuer did not provide authorization on your account — an essential component to what a credit card is and how credit card transactions function.

Sometimes, your credit card is declined due to what turns out to be an easy fix — for instance, a simple blunder like punching in the wrong ZIP code or a chip malfunction. In other cases, the reason might be something more complex and require steps to resolve before you can resume using a credit card.

7 Reasons Why Your Credit Card May Have Been Declined

Standing at the register wondering, ‘Why is my card being declined?’ Knowing the reason can help prevent the situation from happening again and ensure that future transactions go through smoothly.

1. You’ve Met Your Credit Limit

If you’ve maxed out your card — meaning you reached your credit limit — the issuer might block further purchases from going through.

Your credit limit is how much credit a card issuer extends you on a particular card. This amount varies from cardholder to cardholder, and it hinges on a handful of financial factors. You can find your credit limit on your credit card statement as well as in your cardholder agreement.

You’re more likely to reach your upper credit limit if you’re carrying an existing credit card balance. Beyond causing your credit card to get declined maxing out on your card — or getting close to it — can ding your credit. That’s because it increases your credit utilization rate, which is a factor in determining your credit score. It’s generally recommended to keep your credit usage below 30%.

What to do: Pay down your balance. You can also request a higher credit limit, but this could open the door to racking up more debt.

Recommended: Does Applying For a Credit Card Hurt Your Credit Score

2. Your Transaction Was Flagged as Suspicious

Wondering ‘why is my card getting declined when I have money?’ In this scenario, it could be due to something entirely out of your control. For instance, the card issuer might block a transaction from going through to protect you from fraudulent activity.

Fishy purchases might include a transaction for a big-ticket item or a first-time purchase from a website or app. Or, it may raise a red flag to the card issuer if you use a card after a long dormant, or if there’s a cascade of purchases made in different locations within a short period of time.

What to do: Often, the card issuer will contact you to let you know that there’s been suspicious activity on your card and that your card has been temporarily blocked. You’ll be asked to review the last few transactions to make sure they’re indeed legitimate and that they were made by you. You can also reach out to the credit card company to see why your card has been blocked.

3. There’s a Large Transaction Pending

A merchant might request a credit card hold on your account if you make a large-ticket purchase. That’s because the merchant wants to ensure it will get paid what it’s owed. If there’s a hold on your card, that means that a portion of your credit limit is set aside, which could prevent further transactions from being authorized.

Holds are also common for transactions where the grand total might not be determined when you make an initial payment — think hotels, resort fees, purchases on cruise ships, and car rentals. The hold is usually lifted a few days after a transaction is cleared, if not sooner.

What to do: You can clear a hold by either reaching out to your credit card issuer or the merchant and requesting that it’s lifted. While there are no guarantees, it’s worth asking.

Recommended: What is the Average Credit Card Limit

4. You Provided Incorrect Payment Details

Punching in incorrect payment details — think your billing address, card number, credit card expiration date, or security code — can result in your card not going through. And when you’re trying to use your card at the gas pump or at a brick-and-mortar store, entering the wrong ZIP code on the keypad can also trigger a “card declined” message.

What to do: Double-check all information before attempting to resubmit payment. Or, if you’re making an in-store purchase, consider using a mobile payment platform.

5. You’ve Defaulted on Payment

One of the significant consequences of a credit card late payment is that your card issuer might block you from making further purchases. A single late payment usually won’t trigger this result, but if you’re late for several months in a row, you might default on your card. In turn, your transactions might not go through.

Not only does falling behind on your payments impact your ability to tap into your card to pay for things, but it also dings your credit. Plus, it can trigger late fees.

What to do: Make a credit card payment as soon as you can. Once your payment is posted, your card should be unblocked and you can start using it again.

Recommended: When Are Credit Card Payments Due

6. Your Credit Card Is Deactivated or Expired

Cards usually expire three to five years from its issue date, after which point you can no longer use the card. Because the period until expiration varies, don’t forget to glance at the expiration date on a credit card if it’s been some time since it’s gotten some use.

You also won’t be able to use a credit card that’s been idle for a long stint or deactivated entirely. How long it takes for your card to be deactivated due to a lack of use will vary.

What to do: If you’re juggling multiple credit cards, remember to routinely check the expiration dates. You might also consider keeping a log of when each card expires, or when you last used it.

7. Your Purchase Was Attempted While Traveling

If a purchase was made in Prague and you live in Pittsburgh, this could alert the card issuer of potentially suspicious activity. In turn, a temporary freeze might be placed on your account.

What to do: Set a travel notification before you depart. Some card companies make it easy for you to set a notification on its mobile app. Otherwise, give the issuer a call to give them a heads-up of your travel dates and planned destinations.

What to Do if Your Credit Card Is Declined

The steps you’ll need to take to get to the bottom of a credit card getting declined largely depends on why it happened. In general, however, here are some moves you should make if your card was declined.

Contact the Credit Card Company

Reaching out to the credit card company can help you figure out exactly why your card was declined. If it was due to reasons such as suspicious activity or because you were traveling, you can verify the transactions. In turn, your hold can get lifted.

Verify Account Details

Incorrect information stored on retailer accounts, payment platforms, and your digital wallet could result in a failed transaction. Check to make sure the details on the cards on file are accurate.

Make a Card Payment

If you’re behind on your payments, make a credit card minimum payment as soon as possible. Once the payment goes through, the card issuer will likely unblock your card.

Preventing Your Credit Card From Being Declined

To avoid a declined credit card in the first place, mind these steps:

•   Set card alerts. Signing up for email or text alerts for your credit card transactions will help you stay on the lookout for suspicious activity. You can get notifications when purchases are made over a certain threshold or for any in-store, online, or over-the-phone purchases.

•   Keep tabs on your card balances. Monitor your spending and check how much of a balance you have on your cards. Stay below your credit limit to remain in the clear. As discussed previously, maxing out your cards — or nearing the threshold — will put you in danger of a declined credit card.

•   Stay on top of your payments. Make it a priority to stay on top of paying off your cards. Pay at least the minimum amount required by the credit card payment due date. Consider putting your card payments on autopay, which will help you ensure you make your payments on time. On-time payments will also help boost your credit score and avoid late or returned payment fees.

•   Set travel notifications. Some credit cards have a travel notification feature on their app. Before you depart, reach out to your card issuer to let them know when and where you’ll be traveling.

The Takeaway

Having your credit card declined while trying to pay for something can feel frustrating. It’s important to figure out why your card is being declined, whether it’s due to late payment or an expired card. From there, you’ll know what steps to take to prevent it from happening again and ensure that you can use your card when you need it.

Whether you're looking to build credit, apply for a new credit card, or save money with the cards you have, it's important to understand the options that are best for you. Learn more about credit cards by exploring this credit card guide.

FAQ

Can a credit card be unblocked?

Yes, you can unblock a credit card. How you’ll do so depends on the reason it was blocked in the first place. As such, you’ll first want to get to the bottom of why your credit card was blocked. Then, you’ll need to take the necessary steps to release the block. For example, if your card was blocked due to suspicious activity, you’ll need to call the card issuer and confirm you made the last few purchases.

How long does it take to unblock a credit card?

It depends. If it’s a temporary block, your card can get unblocked immediately. But in other instances, it can take a couple days or even a couple weeks to unblock a credit card.

How can I check the status of my card?

You can check the status of your card by logging onto your account via a computer or mobile app. You can also check its status by calling the customer service number listed on the back of the credit card and inquiring.

How long does it take for a declined transaction to come back?

It depends on the card issuer and the reason why the transaction was declined. In some cases, it can take a few days. And in other cases, it can take longer.

Photo credit: iStock/bernardbodo

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .

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Making on-time payments is not only financially responsible, but it can help you with building and maintaining a high credit score. But what about paying your credit card early? Far from being bad, paying your credit card before the due date, or even making extra payments each month, might offer some benefits — including a positive impact on your credit score.

To decide if you should pay your credit card early, consider the benefits and weigh whether it’s financially worth it for you to pay your credit card bill before the statement closing date.

What It Means to Pay Your Credit Card Early

In a nutshell, paying your credit card early means you’re making your monthly payment before your due date. Or, it could mean putting extra payments toward your credit card before the billing cycle ends.

For instance, let’s say you check your credit card transactions online a few days before your billing cycle ends. You decide you want to pay about half of the balance right then, so you make a bank transfer through your online account, constituting an early credit card payment. Then, once you received your credit card bill after the grace period, you’d pay off the remaining balance.

Recommended: Tips for Using a Credit Card Responsibly

Understanding Your Credit Card Billing Cycle

Your credit card due date falls on the same date every month. Once you reach the end of your billing cycle, your credit card issuer will send you a statement letting you know the total amount that’s due, the minimum amount you’ll need to pay, and the credit card payment due date.

From the point your billing cycle ends up until your payment due date, you’re in what’s known as a grace period. During the grace period, you won’t be charged interest, assuming you’re paying off your balance in full by the due date of each billing cycle. This is a big perk, given how credit card debt is hard to pay off.

To determine the length of your credit card’s billing cycle, you can check your cardholder agreement or contact your issuer. You can also calculate the number of days between the start and end dates of the billing cycle — you should be able to find that on your credit card statement. In general, however, billing cycles last around 28 to 30 days.

Recommended: What is a Charge Card

Potential Benefits of Paying Your Credit Card Early

If you’re wondering, ‘Is it bad to pay your credit card early?,’ there’s no need to worry.

In most cases, the decision to pay off your credit card bill early is beneficial to your credit.

Reduce Interest Charges

Credit card companies tend to charge their cardholders interest when they carry a balance from month to month. If you pay off your credit card early — especially if you pay off the balance in full before the end of the billing cycle — that means you could pay less in interest (or even no interest at all).

Every little bit can help, because the higher your credit card balance, the more interest you could end up paying. If you’re unsure of how much paying off your credit card early can help, consider using a credit card payoff calculator to help you determine your potential savings.

Recommended: How to Avoid Interest On a Credit Card

Reduce Credit Utilization

Credit utilization is the percentage of your total available revolving credit you’re using. A lower credit utilization means that you’re not using as much credit, which could signal to creditors that you’re financially stable enough that you don’t need to rely on credit. In other words, your credit score could go up when your credit utilization is low, and the opposite could happen when it’s high — it’s generally recommended to keep it below 30%.

By making an extra credit card payment earlier than when your current billing cycle ends, you may be able to lower your credit utilization ratio. Even if you’re making a payment before the due date, you could still lower your credit utilization which can positively impact your credit scores.

To calculate your current credit utilization, add up all of your current credit card balances and divide that amount by your total credit limit. For example, if you have three credit cards each with a limit of $5,000 — $15,000 in total — and respective balances of $1,500, $800, and $2,000 from using your credit cards. In this example, your credit utilization would be around 28%.

Recommended: Does Applying For a Credit Card Hurt Your Credit Score

Avoid Late Fees

Paying your credit card early — even if you’re not paying off your balance in full — means you’ll reduce your chances of getting charged a late payment fee. However, if you have a balance remaining from the previous billing cycle, note that early payments could go toward those previous charges first.

To be clear, you need to pay at least the credit card minimum payment stated on your credit card balance to avoid late fees. For instance, if you make extra payments but still have a balance leftover by the end of the billing cycle, your credit card could mail a credit card statement with the remaining balance due, plus a minimum amount you’re required to pay. In this case, you’d need to pay that amount before the due date to avoid paying late fees.

To make sure you’re still making on-time payments, consider scheduling payments, setting up autopay, or putting reminders on your calendar to help yourself remember to pay your credit card bill.

Recommended: When Are Credit Card Payments Due

When Is the Best Time to Pay a Credit Card Bill?

There isn’t a best time to pay a credit card bill, but it’s not a good idea to pay your credit card bill late — meaning after your due date has already come and gone.

There are a number of consequences of credit card late payment. Paying late means that you’ll get hit with late charges, and it could have a negative impact on your credit score. Depending on how late you are with paying your bill, your credit card issuer could also enact a penalty APR, which is higher than your regular one.

The Takeaway

Paying your credit card early can offer plenty of benefits. This includes potentially lowering your credit utilization, avoiding late charges, and reducing your interest charges.

To help you save more money when using your credit card, consider using a credit card that offers a competitive interest rate and allows you to earn rewards.

FAQ

Will paying my credit card bill early affect my credit?

Paying your credit card bill early can help to boost your credit score because on-time payments are one of the major factors that affect your FICO score. Plus, it could lower your credit utilization ratio, another major factor that goes into calculating credit scores.

Is it ever bad to pay my credit card early?

It’s not bad to pay your credit card early since it shows that you’re a responsible cardholder. As long as you make at least the minimum payment, you won’t get hit with late fees or other types of consequences, such as a negative mark on your credit report.

What happens if I pay the credit card bill before it is billed?

If you pay your credit card bill before the end of your billing cycle, the payment will either go toward the previous month’s statement — if you carry a balance — or toward the current balance. In any case, paying a credit card early will lower your statement total and could boost your credit by lowering your credit utilization ratio.

Can I pay my credit card the same day I use it?

Yes, you can. However, you may want to wait until the payment has been posted to make sure the amount you’re putting toward your bill is correct.

Photo credit: iStock/andresr

¹See Rewards Details at SoFi.com/card/rewards.

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .


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Much of the trading on Wall Street is done by institutional investors: companies or organizations that invest large sums of money on the behalf of other people. Retail, or individual investors, make up a smaller percentage of capital market investments.

In other words, the main difference between institutional vs. retail investors is size: The first category is dominated by professional financial institutions or large organizations that trade investments in large quantities (in a municipal pension fund, for example). Retail investors are made up largely of non-professional individuals (e.g. someone who trades on their own through a brokerage account).

While size and scale are two of the primary differences between institutional vs. retail investors, they each have their own advantages and disadvantages. Retail investors are afforded certain legal protections; institutional investors can have the upside in terms of research and access to capital.

Who Is Considered a Retail Investor?

Any non-professional individual buying and selling securities such as stocks or mutual funds and exchange traded funds (ETFs) — through an online or traditional brokerage or other type of account — is considered a retail investor.

The parent who invests in their child’s 529 college savings plan, or the employee who contributes to their 401(k) are both retail investors.

So in this case the term “retail” generally refers to an individual trading on their own behalf, not on behalf of a larger pool of investors. Retail here references the purchase and selling of investments in relatively small quantities.

Who Is Classified as an Institutional Investor?

By comparison, institutional investors make investment decisions on behalf of large pools of individual investors or shareholders. In general, institutional investors trade in large quantities, such as 10,000 shares or more at a time.

The professionals who do this large-scale type of investing typically have access to investments not available to retail investors (such as special classes of shares that come with different cost structures). By virtue of their being part of a larger institution, this type of investor usually has a larger pool of capital to buy, trade, and sell with.

Institutional investors are responsible for most of the trading that happens on the market. Examples of institutional investors include commercial banks, pension funds, mutual funds, hedge funds, endowments, insurance companies, and real estate investment trusts (REIT).

What Are the Differences Between Institutional Investors vs Retail Investors?

The main differences between institutional and retail investors include:

•   Institutional investors invest on behalf of a large number of constituents (e.g. a municipal pension fund); retail investors are individuals who invest for themselves (e.g. an IRA).

•   Size (large institutions vs. individuals) and scale of investments.

•   Institutional investors typically have access to professional research and industry resources.

•   Retail investors are protected by certain regulations that don’t apply to institutional investors.

What Are the Similarities Between Institutional Investors vs Retail Investors?

There are very few similarities between institutional vs. retail investors except that both parties tend to seek returns while minimizing risk factors where possible.

Do Institutional or Retail Investors Get the Highest Returns?

There are no crystal balls on Wall Street, as they say, so there’s no guaranteed way to predict whether institutional investors always get higher returns vs. retail investors.

That said, some institutional investors may have the edge in that they have access to industry-level research as well as powerful technology and computer algorithms that enable them to make faster trades and more profitable calculations.

Does that mean institutional investors always come out ahead? In fact, retail investors who have a longer horizon also have a chance at substantial returns over time, although there are no guarantees on either side.

How Many Retail Investors Are There?

In the U.S., it’s fairly common to be a retail investor. About 58% of Americans say they own stock, according to a 2022 Gallup poll, meaning they own individual stocks, stock mutual funds, or they hold stock in a self-directed 401(k) or IRA.

Examples of retail investors include people who manage their retirement accounts online (e.g., an IRA) and those who trade stocks as a hobby.

Because individual investors are generally thought to be more prone to emotional behavior than their professional counterparts (and typically don’t have access to the resources and research of larger institutions), they may be exposed to higher levels of risk. Thus the Security Exchange Commission (SEC) provides certain protections to retail investors.

For example, the 2019 Regulation Best Interest rule states that broker-dealers are required to act in the best interest of a retail customer when making a recommendation of a securities transaction or investment strategy. This federal rule is intended to ensure that broker-dealers aren’t allowed to prioritize their own financial interests at the expense of the customer.

Another protection provided to retail investors is that investment advisors and broker-dealers must provide a relationship summary that covers services, fees, costs, conflicts of interest, legal standards of conduct, and more to new clients.

Types of Institutional Investors

The most common institutional investors are listed below.

1. Commercial Banks

Commercial banks are the “main street” banks many people are familiar with, such as Wells Fargo, Citibank, JP Morgan Chase, Bank of America, TD Bank, and countless others. Along with providing retail banking services, such as savings accounts and checking accounts, large banks are also institutional investors.

These large corporations have entire teams dedicated to investing in different markets: e.g. global markets, bond markets, socially responsible investing, and so on.

2. Endowment Funds

Typically connected with universities and higher education, endowment funds are often created to help sustain these nonprofit organizations. Churches, hospitals, nonprofits, and universities generally have endowment funds, whose funds often derive from donations.

Endowment funds generally come with certain restrictions, and have an investment policy that dictates an investment strategy for the manager to follow. This might include stipulations about how aggressive to be when trying to meet return goals, and what types of investments are allowed (some endowment funds avoid controversial holdings like alcohol, firearms, tobacco, and so on).

Another component is how withdrawals work; often, the principal amount invested stays intact while investment income is used for operational or new constructions.

3. Pension Funds

Pension funds generally come in two flavors:

•   Defined contribution plans, such as 401(k)s or 403(b)s, where employees contribute what they can to these tax-deferred accounts.

•   Defined benefit plans, or pensions, where retirees get a fixed income amount, regardless of how the fund does.

Employers that offer defined benefit pensions are becoming less common in the U.S. Where they do exist, they’re often linked to labor unions or the public sector: e.g. a teachers union or auto workers union may offer a pension.

Public pension funds follow the laws defined by state constitutions. Private pension plans are subject to the Employee Retirement Income Security Act of 1974 (ERISA); this act defines the legal rights of plan participants.

As for how a pension invests, it depends. ERISA does not define how private plans must invest, other than requiring that the plan sponsors must be fiduciaries, meaning they put the financial interest of the account holders first.

4. Mutual Funds

As defined by the Securities and Exchange Committee (SEC), mutual funds are companies that pool money from many investors and invest in securities such as bonds, stocks, and short-term debt. Mutual funds are thus considered institutional investors, and are known for offering diversification, professional management, affordability, and liquidity.

Typical mutual fund offerings include money market funds, bond funds, stock funds, index funds, actively managed funds, and target date funds.

The last category here is often designed for retail investors who are planning for retirement. The asset mix of these target date funds, sometimes known as target funds or lifecycle funds, shifts over time to become more conservative as the investor’s target retirement date approaches.

5. Hedge Funds

Like mutual funds, hedge funds pool money from investors and place it into securities and other investments. The difference between these two types of funds is that hedge funds are considered private equity funds, are considered high risk vehicles, and aren’t as regulated as mutual funds.

Because hedge funds use strategies and investments that chase higher returns, they also carry a greater risk of losses — similar to high-risk stocks. In general, hedge funds also have higher fees and higher minimum investment requirements. So, they tend to be more popular with wealthier investors and other institutional investors. (In some cases, they’re only available to accredited investors).

6. Insurance Companies

Perhaps surprisingly, insurance companies can also be institutional investors. They might offer products such as various types of annuities (fixed, variable, indexed), as well as other life insurance products which are invested on behalf of the investor, e.g. whole life or universal life insurance policies.

Getting Started as a Retail Investor

Institutional investors may be larger, more powerful, and run by professionals — whereas retail investors are individuals who aren’t trained investment experts — but it’s important to remember that these two camps can and do overlap. Institutional investors that run pension funds, mutual funds, and insurance companies, for example, serve retail investors by investing their money for retirement and other long-term goals.

If you’re ready to start investing as a retail investor, it’s easy when you set up an online brokerage account with SoFi Invest.

You can invest in stocks, ETFs, IPO shares, fractional shares, and more. For folks who’d like to discuss their financial goals or questions, SoFi members can connect at no cost with financial advisors.

FAQ

What are the different types of investors?

Institutional investors are big companies with teams of professional investment managers who invest other people’s money. Retail investors are individuals who typically manage their own investment (e.g. for retirement or college savings).

What percentage of the stock market is made up of institutional investors?

The vast majority of stock market investors are institutional investors. Because they trade on a bigger scale than retail investors, institutional trades can impact the markets.

Are institutional or retail investment strategies better?

Institutional investors have access to more research and technology compared with retail investors. Thus their strategies may be considered more sophisticated. But it’s hard to compare outcomes, as both groups are exposed to different levels of risk.

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