STUDENT LOAN SERVICING

Payments will depend on when your loan transfers. Loans will not be transferred all at one time. Borrowers will get notification of when their loans will be transferred to SoFi, and a few loans will stay at MOHELA.

If you are notified of your loan moving to SoFi, then you can make payments here.

If your loan has NOT been transferred to SoFi, then you will continue to make payments at MOHELA.

MOHELA and SoFi are working together to ensure you have the best experience possible. If you receive a notification about your loan being transferred you can contact SoFi at (855) 456-SOFI (7634). Their Hours of Operation include:

Mon-Fri: 4 am to 10 pm, PT Sat: 6 am to 8 pm, PT Sun: 7 am to 5 pm, PT

If you do not receive a notification about your loan being transferred, you can continue to contact MOHELA with questions about your loan.

If your loan is transferring from MOHELA to SoFi, you will still receive the autopay discount.

There is no action needed if your autopay is deducted from your bank account.

But you will need to act if you are using a bill pay service through your bank or other third party. You’ll have to update the payee details to SoFi.

Either way, SoFi servicing will update your monthly payment with your autopay discount.

No. The transfer will have no impact to your credit score, your loan’s terms and conditions, your due date, or the status of your loan.

No. You will be able to use the account that you originally created when you got your SoFi student loan.

No. Your balance and interest rate will not be impacted based on SoFi taking over primary servicing.

Yes. You will notice an improved login portal that includes all your SoFi products in one place. And your autopay discount will also now be visible in your monthly payment.

Your loan transfer will be based off the date in the notification that you should have received. You can expect SoFi servicing to have all of your loan details available on the portal and to an agent within five business days of the date mentioned.